Seeking the support of a therapist or another mental health professional can make a significant difference in a person’s life.
With BetterHelp, you can connect with professionally trained multi-lingual counselors to help with a variety of situations such as stress, depression, anxiety, grief, and more.
All employees and their family members (ages 13 – 18 with parental consent) can access BetterHelp through the Lennox EAP at no cost.
NOTE: Virtual counseling isn’t recommended for emergency care.
Eligibility
Benefit Features
The BetterHelp team consists of over 20,000 trained and accredited psychologists (PhD/PsyD), marriage and family therapists (LMFT), clinical social workers (LCSW/LMSW), and licensed professional counselors (LPC).
The Lennox EAP program offers 5 free pre-paid counseling sessions per family member per issue per year.
Keep in mind, virtual counseling services tend to offer a higher level of convenience and availability.
The Lennox EAP program offers 5 free pre-paid counseling sessions per family member per issue per year.
How To Access BetterHelp
Lennox EAP members simply need to complete an initial short questionnaire to get matched with a licensed therapist and book their first confidential virtual session – all within 24 hours.- To access via phone
Call the Lennox EAP at (800) 424-6015 and ask to be referred to an EAP provider who offers Telehealth. - To access online
Log into MagellanAscend.com and use the Provider Search tool to find an EAP provider that has a Telehealth icon besides his/her name. This icon indicates if he/she offers Telehealth appointments.
Keep in mind, virtual counseling services tend to offer a higher level of convenience and availability.
You can use virtual therapy via video or audio to address a variety of mental health challenges and conditions, just as you would with in-person therapy.
Common issues include:
Common issues include:
Connect with your personal therapist from anywhere with BetterHelp’s private and secure mobile app or web platform.
- Text Messaging
Text your questions and share what’s on your mind in between therapy sessions. As soon as your counselor reads your text messages, he/she will reply with feedback. - Live Chat Session
Get instant feedback and responses by scheduling a live chat session with your counselor. - Phone Session
Schedule a time to speak with your counselor over the phone. Your phone number will be kept confidential and will not be shared with the counselor. - Video Session
Make a video chat appointment with your counselor for a face-to-face live meeting.
The Lennox EAP program offers 5 free pre-paid counseling sessions per family member per issue per year. Each session is highly individualized and lasts 30-60 minutes.
Can I continue to use BetterHelp services after using my 5 free EAP sessions?
Yes! If you need services after your initial pre-paid EAP sessions, you can purchase a BetterHelp subscription plan (monthly payments) at a discounted Magellan rate (30% off), enabling you to maintain a relationship with your therapist. Membership includes unlimited sessions.
- One audio, video, or live chat session = one pre-paid counseling session.
- One week of text messaging = one pre-paid counseling session.
- Text messaging can be used in addition to a live session. For example:
- If you have five pre-paid counseling sessions, you can use one live video session, two live phone sessions and two live chat sessions.
- You can also use text therapy in between your scheduled video/chat/phone sessions.
- Text therapy is not counted as an additional EAP session if done in the same week.
Can I continue to use BetterHelp services after using my 5 free EAP sessions?
Yes! If you need services after your initial pre-paid EAP sessions, you can purchase a BetterHelp subscription plan (monthly payments) at a discounted Magellan rate (30% off), enabling you to maintain a relationship with your therapist. Membership includes unlimited sessions.
Keep in Mind
To protect your privacy and safeguard your information, BetterHelp utilizes state-of-the-art technology and infrastructure. The platform is HIPAA compliant, SOX compliant and 256-bit-SSL Secure.
Get the App
The BetterHelp mobile app makes it easier to receive personal, professional help when you need it.
App Store | Google Play
App Store | Google Play
Additional Information
Video
Easily access mental health support when you need it most with BetterHelp.