Frequently Asked Questions

Enrollment

Newly hired employees must enroll within 31 days of your benefits eligibility date. Once enrolled, coverage will start the 1st of the following month of your eligibility date.*

* If you are on a probationary status, your benefit coverage will start on day 91 after your hire date. If you are transferred to a different status prior to day 91, your benefit coverage may start earlier. Contact your Human Resource Business Partner for more information.

Lennox provides employees two convenient options to enroll in benefits through BenefitSource:
  1. PHONE
    Call (800) 284-4549
    Monday – Friday, 7am – 7pm CST
  2. ONLINE
    At Work: The LIINK > PeopleSource > BenefitSource
    At Home: Lennox.bswift.com
    • Username: Your Employee ID Number without leading zeros (found on your paycheck).
    • Password: The last four digits of your Social Security number (you can change your password after your initial login).
Be sure to click “Complete Enrollment” to submit your elections. Please save your Confirmation Statement.

If you do not enroll, you will only receive Lennox-paid benefits which include Basic Life and AD&D Insurance, Short-Term Disability, and the Employee Assistance Program (EAP).

If you miss your benefit enrollment period, you will not be able to enroll until the next annual Open Enrollment period, unless you have a Qualifying Life Event.

Open Enrollment is the only time each year — except if a Qualifying Life Event occurs — when you can change your benefit elections and dependents.

Typically, Open Enrollment takes place in November. Specific dates are always announced in advance so that employees have time to choose the best coverage options for them and their families in the upcoming year.

Our plan year starts on January 1st of each year and goes through December 31st .

You can view the current plan year’s costs under this site’s Your Benefits section. Here you will find all the benefit plans offered and their associated monthly costs.

Yes, you can enroll your legal spouse in coverage.

Your spouse’s working status must be certified during the enrollment process. You will pay an additional $100 per month Working Spouse surcharge if you cover a spouse who is eligible for coverage under another employer’s medical plan.

If this situation does not apply to you, be sure to answer the Working Spouse Status question accordingly, to avoid the surcharge. This question must be answered every year in BenefitSource.

Yes, you must submit documentation within 60 days of electing benefits directly to BenefitSource that verifies your dependent’s eligibility (such as a marriage license or birth certificate).

Your dependent’s benefits will not be effective until documentation is received.

Leave of Absence and Disability

Please view the Leave of Absence and Disability page for information on the types of leave Lennox offers and the required actions you must take before your upcoming leave.

Flexible Spending Accounts

There are annual FSA contribution limits put in place by the IRS and they can be viewed on the Flexible Spending Accounts (FSAs) page. Be sure to also review eligible services and items that your FSA funds can be used for.

Although you can roll-over funds for the Health Care FSA, it is important that you plan carefully, as the IRS requires that you forfeit unused amounts over the amount that can be rolled over each year.

Life Events

We have great resources if you are Feeling Stressed and need some support. Lennox has 24/7 tools and programs in place that can help during these overwhelming times.

Retirement

You can manage your retirement account by accessing Fidelity’s NetBenefits.com. Here you can access plan information, change your contributions, and assign beneficiaries.

Visit Fidelity’s NetBenefits.com or contact Fidelity’s customer service team directly at (866) 783-5225 for more information.

You can also visit the Financial Wellness and 401(k) Retirement pages for tools, resources, and information about upcoming webinars and onsite events.

Medical

A copay is the amount you pay to a healthcare provider at the time you receive services. For both plans, you will pay a $250 copay (plus 20% coinsurance) for Emergency Room visits.
You are responsible for meeting your medical plan’s annual deductible – for most in-network and out-of-network medical care as well as prescription drug coverage – before the plan will pay for non-preventive care.

Here are the current in-network annual deductibles for Lennox’s medical plans:
  • Green Plan: $1,500 individual / $4,500 family
  • Blue Plan: $850 individual / $2,550 family
Coinsurance refers to the percent you pay for services after you have met your deductible. For both plans, you will pay 20% for in-network services and 40% for out-of-network service. The plan pays the rest.
At Lennox, our medical plans give you access to UnitedHealthcare Choice Plus’s large network of doctors and facilities. These providers have agreed to accept discounted rates and are considered in-network.

While you have the choice to see any doctor or visit any facility, the providers who have not agreed to discounted rates are out-of-network. Since there’s no contract with out-of-network providers, Lennox cannot control the amount you are charged. When you go out-of-network, you will not only be responsible for a higher deductible and coinsurance, but you may get stuck with additional fees. If your doctor’s bill is higher than what your medical plan will pay, you could be responsible for paying the difference (known as “balance billing”).

The out-of-pocket maximum is the most you have to pay for covered services in a plan year. Once you reach this amount, your health plan pays 100% of the costs of covered benefits.
UMR has a contract with a network of hospitals and other providers. They have negotiated lower rates with this network for different services. The negotiated rate is usually lower than what the provider would charge an uninsured person.
Choosing a plan starts with understanding your health care needs and crunching the numbers. Consider the costs you will pay in monthly premiums and what you expect to pay out-of-pocket for services. Quantum Care Coordinators can help.

Need help? Your Quantum Health Care Coordinator can help answer questions about Lennox’s medical benefits, help you choose the right plans, find in-network providers, access your health ID cards, and look for ways to save you money. Call (877) 220-2279 for direct assistance or visit LIIQuantum.com.