BetterHelp Virtual Therapy

Seeking the support of a therapist or another mental health professional can make a significant difference in a person’s life.

With BetterHelp, you can connect with professionally trained multi-lingual counselors to help with a variety of situations such as stress, depression, anxiety, grief, and more.

All employees and their family members (ages 13 – 18 with parental consent) can access BetterHelp through the Lennox EAP at no cost.

NOTE: Virtual counseling isn’t recommended for emergency care.

Eligibility

Benefit Features

The BetterHelp team consists of over 20,000 trained and accredited psychologists (PhD/PsyD), marriage and family therapists (LMFT), clinical social workers (LCSW/LMSW), and licensed professional counselors (LPC).

The Lennox EAP program offers 5 free pre-paid counseling sessions per family member per issue per year.

How To Access BetterHelp

Lennox EAP members simply need to complete an initial short questionnaire to get matched with a licensed therapist and book their first confidential virtual session – all within 24 hours.

  • To access via phone
    Call the Lennox EAP at (800) 424-6015 and ask to be referred to an EAP provider who offers Telehealth.
  • To access online
    Log into MagellanAscend.com and use the Provider Search tool to find an EAP provider that has a Telehealth icon besides his/her name. This icon indicates if he/she offers Telehealth appointments.

Keep in mind, virtual counseling services tend to offer a higher level of convenience and availability.

You can use virtual therapy via video or audio to address a variety of mental health challenges and conditions, just as you would with in-person therapy.

Common issues include:
  • Stress
  • Anxiety
  • Relationships
  • Parenting
  • Depression
  • Career difficulties
  • Addictions
  • Eating disorders
  • Sleep issues
  • Bipolar disorders
  • Trauma and abuse
  • Anger management
  • Family conflicts
  • LGBT-related matters
  • Grief
  • Religion
  • Self-esteem
  • And more…
Connect with your personal therapist from anywhere with BetterHelp’s private and secure mobile app or web platform.

  • Text Messaging
    Text your questions and share what’s on your mind in between therapy sessions. As soon as your counselor reads your text messages, he/she will reply with feedback.

  • Live Chat Session
    Get instant feedback and responses by scheduling a live chat session with your counselor.

  • Phone Session
    Schedule a time to speak with your counselor over the phone. Your phone number will be kept confidential and will not be shared with the counselor.

  • Video Session
    Make a video chat appointment with your counselor for a face-to-face live meeting.
The Lennox EAP program offers 5 free pre-paid counseling sessions per family member per issue per year. Each session is highly individualized and lasts 30-60 minutes.

  • One audio, video, or live chat session = one pre-paid counseling session.

  • One week of text messaging = one pre-paid counseling session.

  • Text messaging can be used in addition to a live session. For example:
    • If you have five pre-paid counseling sessions, you can use one live video session, two live phone sessions and two live chat sessions.
    • You can also use text therapy in between your scheduled video/chat/phone sessions.
    • Text therapy is not counted as an additional EAP session if done in the same week.

Can I continue to use BetterHelp services after using my 5 free EAP sessions?
Yes! If you need services after your initial pre-paid EAP sessions, you can purchase a BetterHelp subscription plan (monthly payments) at a discounted Magellan rate (30% off), enabling you to maintain a relationship with your therapist. Membership includes unlimited sessions.

Keep in Mind

To protect your privacy and safeguard your information, BetterHelp utilizes state-of-the-art technology and infrastructure. The platform is HIPAA compliant, SOX compliant and 256-bit-SSL Secure.

Get the App

The BetterHelp mobile app makes it easier to receive personal, professional help when you need it.
App Store | Google Play

Additional Information

BetterHelp – Virtual Therapy FAQs

Video

Easily access mental health support when you need it most with BetterHelp.