Quantum Health

Whenever you have questions or need help with your Lennox medical plan, call Quantum Health.

Your personal care team can help you understand your coverage options, find ways to reduce care costs, locate plan ID cards, find the best in-network providers, manage prescriptions, and more.

Your team of multilingual health care professionals includes:

• Benefit experts
• Billing and claims specialists
• Registered nurses
• Social workers
• Patient service representatives

Quantum Health should be your first point of contact for ALL health care-related questions.

Quickly get the information you need along with 1-on-1 guidance to make navigating health care easy. Quantum Health can assist with:

• Explaining Lennox’s medical and wellness benefits
• Helping you choose the right plans
• Accessing your health plan ID cards
• Lowering your out-of-pocket costs
• Connecting you with a licensed nurse for immediate care
• Finding in-network doctors, labs, and pharmacies
• Saving you money on prescriptions
• Checking the status of claims
• Resolving billing issues
• Helping you determine Flexible Spending Account (FSA) eligible items and expenses

Need a pre-authorization approval?
Let your Quantum Health team reach out to your doctors, manage referral documentation, and secure pre-authorization approvals for health care services such as:

• Outpatient surgeries
• MRI/MRA & PET scans
• Oncology care & services
• Partial hospitalization
• Inpatient & skilled nursing facility admissions
• Home healthcare
• Durable medical equipment
• Intensive outpatient care for mental health/substance abuse
• And more!

Quantum Health can help Green Plan and Blue Plan members access a wide variety of EXTRA health and wellness benefits. The following programs are included in your medical plan at no additional cost!


Through Quantum Health’s Chronic Condition Support Program, all medical plan members can receive free 24/7 nurse support for specific chronic conditions such as asthma, diabetes, coronary artery disease (CAD), congestive heart failure (CHF), and chronic obstructive pulmonary disease (COPD). You may even qualify for FREE chronic condition-specific medications through the $0 Copay Prescription Program.

Lennox medical plan members can access Quantum Health’s personalized tobacco cessation services which include FREE nicotine replacement aids and 5 FREE personal quit counseling sessions.



See a licensed medical professional with Doctor on Demand virtual medical, mental health, and primary care services. Need to get common non-emergent cold/flu symptoms diagnosed and treated? Want convenient access year-round to a PCP? Feeling overwhelmed or have an ongoing behavioral concern? Schedule unlimited $0 virtual appointments at any time.



Lantern will cover 100% of your eligible non-emergent surgery costs (deductibles and coinsurance included). You’ll have direct access to top surgeons and high-quality surgical services when your eligible procedure is approved. Pre-surgery phone consults with Lantern are required for joint and spine procedures (regardless of whether a Lantern or non-Lantern surgeon is chosen).



A board-certified specialist at Expert Second Medical Opinions by Included Health can provide a free medical assessment on a new diagnosis or ongoing treatment plan. This is a virtual care benefit for non-emergent conditions.



Back, joint, and muscle pain can be relieved with the Hinge Health virtual physical therapy program — no referral required. A personal coach, guided exercise plans, and wearable sensors will be provided to eligible participants at no cost.



Virta Health‘s proven technology and evidence-based strategies can help eligible participants manage and reverse Type 2 diabetes without medications or surgery. Free smart devices and supplies are provided.



Oshi Health virtual digestive care offers personalized online consults for constipation, diarrhea, acid reflux, and other common gastrointestinal (GI) symptoms. A specialist care team can also help you manage Gl disorders such as inflammatory bowel disease (IBD), Crohn’s, gastroesophageal reflux disease (GERD), and more – no referral required.



With Omada Health‘s 1-on-1 digital lifestyle change programs, eligible participants can better manage their diabetes and high blood pressure symptoms – no referral required. The Omada For Prevention program enables you to maintain a healthy weight and prevent chronic conditions year-round with 1-on-1 coaching.



Combined with recommended health screenings, GRAIL can help you detect 50+ cancer types before symptoms appear. To be eligible for the free GRAIL Galleri multi-cancer early detection blood test benefit, participants must be age 50+ or between ages 40-49 and considered high-risk by a physician.



In case of a cancer diagnosis, Carrum Health will provide eligible participants with 1-on-1 expert cancer guidance including specialized oncologist reviews and 24/7 access to oncology-certified nurses throughout your cancer treatment journey.